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Policies

Party Guidelines:

  • Parties are billed at a minimum of 10 children to reserve a time

  • Party is plus tax and gratuity.  This will be added to your final bill.

  • Saturday-Sunday we start parties at 10:00am and book every 15 minutes up to 6:00pm

  • We recommend booking a minimum of 4 weeks in advance

  • Due to events having been scheduled in advance, times cannot be changed on the day of your party.  Please be prompt.

  • Due to unforeseen circumstances or delays we may reserve the right to change or substitute the scheduled order of events.

  • A $200 non-refundable deposit is required at the time of booking to confirm event for parties booked 8 days or more prior to the party date.  Cash or credit cards only.

  • Full package deposit is required for parties booked 7 days or less for the scheduled party date. Cash or credit cards only.

  • Final payment is CASH ONLY

  • Personal checks will NOT be accepted for final payment

  • We recommend you arrive 15 minutes before party start time

  • Parties arriving more than 30 minutes late are subject to self service

  • Party table and hosts are yours for first 1 ½ hours  of the party

  • Seating is for paying guests only.  If you are expecting many adults we strongly suggest to rent a private room.

  • Confirmations must be made 4 days in advance to guarantee the correct number of  hosts, cakes, tables balloons and any other special orders

  • We do not permit any outside food, beverages, balloons, or piñatas. 

New York State Department of Health states that outside food and beverage brought into a food licensed/ controlled facility is strictly prohibited. Therefore, outside food and beverages is not permitted anywhere within our facility. This policy is strictly enforced. ​

  • Themed paper goods and goody bags of your own, are permitted

  • An additional food menu is available on the day of your party which you can order with your hostess

  • Host is responsible for helping chaperone the children for the entire duration of the party.

Cancellation policy: 

  • Private Room rentals cancelled within 2 weeks of your party are subject to a $50 cancellation fee.